Service Policy

**1. Orders & Payment**

1.1 All orders are subject to system-generated confirmations. Please carefully verify product names, quantities, shipping addresses, and contact details before placing an order. If modifications are needed after submission, contact our customer service promptly — we will try our best to assist, but changes cannot be guaranteed.

1.2 We accept major payment methods, including credit cards, debit cards, and third-party payment platforms. All payment information is transmitted via encrypted channels to ensure the security of your funds and data.

1.3 A confirmation email will be sent to your registered address after successful order placement. If not received, please check your spam folder or contact us.

**2. Shipping & Logistics**

2.1 Orders will be dispatched within 1–3 business days after confirmation (holidays excluded). Delivery times depend on your location and the selected shipping method; actual transit times are subject to the carrier.

2.2 A shipping notification with a tracking number will be sent via email after dispatch, allowing you to monitor your package status online at any time.

2.3 If a package is returned due to customer-related reasons (e.g., incorrect address, failed delivery attempts), additional shipping fees for reshipment will be borne by the customer.

**3. Returns & Exchanges**

3.1 We accept return/exchange requests within 30 days from the date of delivery, subject to the following conditions:
- The product is unused, unwashed, and unaltered, with original packaging and tags intact;
- The product remains in resalable condition;
- For returns/exchanges not caused by quality issues, the customer is responsible for return shipping costs.

3.2 If the received product has quality defects (damage, functional failure, wrong item, etc.), please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product. After verification, we will offer a full refund or a free replacement, and we will cover the associated shipping costs.

3.3 Please use a trackable shipping method for returns and exchanges. We recommend purchasing shipping insurance. Mingvelmart is not responsible for loss or damage occurring during return transit.

**4. After-Sales Support**

4.1 We provide 30-day hassle-free after-sales support from the date of delivery. If you have any questions during use, feel free to email us for guidance or alternative solutions.

4.2 For functional items (such as moisture meters, hooks, etc.), if performance anomalies occur, we will assist with troubleshooting. If a quality issue is confirmed, it will be handled in accordance with Section 3.2.

**5. Disclaimers**

5.1 Mingvelmart shall not be held liable for order delays or non-fulfillment caused by force majeure events (including but not limited to natural disasters, wars, strikes, or governmental actions). However, we will notify you promptly and assist with resolution.

5.2 Product page information is for reference only. Actual products may vary slightly due to different production batches. Minor differences that do not affect normal use shall not be considered quality defects.

**6. Policy Updates**

This Service Policy may be revised from time to time. The latest version shall be posted on our official website. Continued use of our services constitutes acceptance of the updated policy.

**7. Contact Us**

If you have any questions, please email us at: **[email protected]**

MINGVEL LIMITED
UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK