Contact Us

Thank you for your interest in and support of Mingvelmart! Whether you’d like to inquire about product information, check your order status, need after-sales assistance, or discuss a partnership, we’re always happy to hear from you and provide prompt, professional service.

At Mingvelmart, we always prioritize the customer experience. We understand that every purchase carries your expectations, so we strive to ensure that every step of the process—from placing your order to receiving your package—is smooth and hassle-free. If you encounter any issues during your shopping experience—such as questions about product usage, shipping inquiries, return or exchange requests, or invoice requests—please feel free to contact us at any time. Our customer service team takes every inquiry seriously and will provide you with a satisfactory response as quickly as possible.

To serve you more efficiently, we recommend that you include the following information when sending an email:

Order number (if available)

Product name or number

Description of the issue and relevant photos (if applicable)

This will help us quickly identify the problem and provide you with a more targeted solution.

In addition, we greatly welcome your valuable feedback and suggestions. Your feedback is a key driver in our ongoing efforts to optimize our product selection and improve our service standards. Whether it’s product improvements, recommendations for new categories, or the website user experience, we look forward to hearing your honest thoughts.

Contact Email:
[email protected]

This is our primary official contact channel. Our customer service team will respond within 1–2 business days of receiving your email (response times may be extended slightly during holidays), so please be patient.

Service Hours:
9:00 AM – 6:00 PM PDT (Pacific Daylight Time)

Mingvelmart is committed to providing every customer with a warm, reliable, and efficient shopping experience. We value every interaction with you and hope to continue accompanying you in the days ahead, bringing more convenience and joy to your life.

Thank you once again for choosing us and placing your trust in us. We look forward to building a lasting relationship with you.

MINGVEL LIMITED
UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU STREET TAI KOK TSUI HK