Return Policy

1. Return Eligibility Period

We accept return requests within 30 days from the date of delivery. Returns requested beyond this period will not be accepted.

2. Return Conditions

To ensure smooth processing, please confirm that the returned item meets all of the following criteria:

• The product is unused, unwashed, unaltered, and undamaged;

• The original packaging, tags, labels, and all accessories remain intact;

• The product is in resalable condition (applicable to non-quality-related returns);

• The item must be securely packaged in its original packaging or equivalent protective materials to prevent transit damage.

3. Returns for Non-Quality Reasons

If you return an item for personal reasons (e.g., change of mind, incorrect size, color not as expected):

• Shipping costs for the return are the customer‘s responsibility;

• Original shipping fees paid on the order are non-refundable;

• The refund amount will be the product price paid, excluding shipping charges.

4. Returns for Quality Issues

If you receive a product with the following issues, it qualifies as a quality-related return:

• Obvious damage or deformation caused during transit;

• The product does not function as intended;

• Significant discrepancy from the product description;

• Wrong color, model, or style sent.

Please contact us within 7 days of delivery and provide:

• Order number;

• Detailed description of the issue;

• Clear photos or videos as evidence.

After verification, we will offer one of the following options:

• Full refund (including original shipping fees);

• Free replacement with the same or equivalent item;

• Partial compensation (if the issue is minor and you prefer to keep the item).

Return shipping costs for quality-related returns will be borne by Mingvelmart.

5. Return Procedure

Please follow these steps:

1. Send an email to [email protected] with your return reason and required information;

2. Our customer service team will review and respond within 1–2 business days, providing you with a return address and an authorization number;

3. Ship the item back using a trackable shipping method, and clearly mark the authorization number on the outside of the package;

4. Send us the tracking number so we can monitor the return status;

5. Once we receive and inspect the returned item, we will process the refund or replacement within 5–7 business days.

6. Important Notes

• We recommend purchasing shipping insurance for your return package. Mingvelmart is not responsible for loss or damage occurring during return transit;

• If the original packaging has been discarded or damaged, it may affect your return eligibility. Please keep all packaging until you are certain you wish to keep the item;

• Certain products (such as disposable items, unsealed personal-care goods, etc.) may not be eligible for return due to hygiene or usage nature. Please refer to the specific product page for details.

7. Contact Us

If you have any questions regarding returns, please email us at: [email protected]

We are always here to help and ensure a worry-free shopping experience.