Frequently Asked Questions

1. How do I place an order?

Simply browse our product pages, select your desired items and quantities, click “Add to Cart,” proceed to checkout, enter your shipping information, choose a payment method, and complete the payment. Once your order is successfully placed, you will receive a confirmation email.

2. Can I modify my order after placing it?

Once an order is submitted, we process it promptly, so modifications cannot be guaranteed. If you need to change the shipping address, product variant, or quantity, please email us as soon as possible at [email protected]. Our customer service team will do their best to assist. If the order has already entered the shipping process, changes will no longer be possible.

3. How can I check my order status?

You can log in to our website and view your order status under “My Orders.” After dispatch, we will also send you an email with a tracking number so you can monitor your package in real time.

4. How long will it take to receive my order?

Orders are expected to arrive within 10–20 business days from the date of dispatch. Actual delivery times may vary due to carrier capacity, customs clearance, weather conditions, and other factors. Please refer to the tracking information for the most accurate status.

5. How are shipping fees calculated?

Shipping fees are calculated based on your delivery address, order weight/volume, and any ongoing free-shipping promotions. The exact amount will be clearly displayed at checkout for your review before payment confirmation.

6. How do I request a return?

We accept return requests within 30 days from the date of delivery. Please email us at [email protected] with your order number, return reason, and relevant photos. After review, our team will provide you with a return address and authorization number. Follow the instructions to ship the item back. For detailed rules, please refer to our Return Policy.

7. Who pays for return shipping?

• For quality-related returns (damage, functional failure, wrong item, etc.), return shipping costs are covered by Mingvelmart;

• For returns due to personal reasons (change of mind, size issues, etc.), the customer is responsible for return shipping costs.

8. What if I receive a defective item?

Please contact us within 7 days of delivery with your order number, a description of the issue, and clear photos or videos. After verification, we will arrange a full refund, free replacement, or partial compensation to ensure your rights are protected.

9. Can I exchange an item?

Yes. If you need an exchange (e.g., different size, color, or a replacement of the same item), please email us with your request. The exchange process is similar to returns, and specific instructions will be provided by our customer service team. Exchange shipping costs are handled according to Section 7 based on the reason.

10. How long does a refund take?

Once we receive and inspect the returned item, we will process the refund within 5–7 business days. The refund will be credited back to your original payment account. The actual arrival time depends on your bank or payment platform’s processing speed.

11. How can I contact customer service?

You can reach us through the following channels:

• Email: [email protected]

• Service Hours: PDT 9:00 AM – 6:00 PM (business days)

We typically reply to emails within 1–2 business days. Thank you for your patience.

12. What if I can‘t find the product I’m looking for?

If you don‘t see the item you want in our store, feel free to email us with your suggestions. We actively consider introducing new products based on market feedback and supply chain availability. Every suggestion from our customers is highly valued.