Delivery Policy

1. Processing Time

We typically complete order picking, packaging, and handover to the shipping carrier within 1–3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During special events such as major sales promotions or extreme weather conditions, processing times may be extended. We will make every effort to inform you in advance via email notifications.

2. Delivery Time

Orders are expected to arrive within 10–20 business days from the date of dispatch. Actual delivery times may vary depending on carrier capacity, customs clearance procedures, weather conditions, and other factors. The final delivery date is subject to the carrier‘s actual service performance.

While we cannot guarantee a specific delivery date, we continuously monitor every order to ensure you receive your items in a timely manner. If your package has not arrived within the expected timeframe, please feel free to contact us for assistance.

3. Order Tracking

After dispatch, you will receive an email notification containing a tracking number. You can track your package in real time via the link provided in the email or directly on the carrier’s official website.

If there is no tracking update for more than 5 business days, we recommend contacting the carrier directly for inquiries. Should you still need assistance, feel free to email us.

4. Shipping Costs

Shipping fees are calculated based on the following factors:

• Delivery address/region;

• Total weight or volume of the order;

• Whether any free-shipping promotion is currently active.

The exact shipping cost will be clearly displayed at checkout for your review before confirmation.

5. Receiving Instructions

When signing for your package, please inspect the outer packaging for any visible damage. If you notice obvious breakage, crushing, or tampering, please note the abnormality on the delivery slip and take clear photos immediately.

If you discover missing items or product damage, please retain all packaging materials and contact us within 72 hours of delivery with photo evidence so we can assist you promptly.

6. Delivery Delays & Exceptions

Mingvelmart shall not be held liable for delivery delays caused by:

• Force majeure events (natural disasters, pandemics, strikes, wars, etc.);

• Carrier operational issues (e.g., warehouse overflow, system failures);

• Incorrect or incomplete address information provided by the customer;

• The recipient‘s failure to coordinate delivery (e.g., unreachable phone, no one available to sign).

If a delay is prolonged, we will proactively contact the carrier to investigate and assist with tracking.

7. Failed Delivery & Returns

If a package is returned to us due to multiple failed delivery attempts caused by customer-related reasons, we will contact you to confirm whether you wish to have it resent. Any additional shipping fees for reshipment will be borne by you. If you prefer to cancel the order, we will issue a refund after deducting the round-trip shipping costs.

8. Important Notes

• International shipments may be subject to customs inspections. Customs clearance time is not included in the delivery timeframe stated above;

• Delivery to certain remote areas may take additional time, which is considered normal;

• If a package is lost or delayed due to incomplete or incorrect address information provided by the customer, the customer shall bear the corresponding responsibility.

9. Contact Us

For any shipping-related questions, please email us at: [email protected]

We will respond as soon as possible.